FAQs

For more information, please read our Frequently Asked Questions page.

When will my order be shipped?


Your orders are prepared and delivered to cargo within 1–3 business days. When your order is shipped, your tracking number will be sent to you via e-mail.

What materials are your products made from?


Our products are manufactured using high-quality materials. The stone and material information used in the product pages are detailed.

Can I get a refund or exchange?


You can request a return or exchange for unused products within 14 days of the date you received them. For detailed information, please review our Returns & Exchanges page.

Is it safe to pay?


All your payments are protected with an SSL-certified and secure payment infrastructure. Your card information is not stored in our systems.

How can I track my order?


You can easily track your order with the shipping tracking number sent to you after your order has been shipped.

Couldn't find the answer you were looking for?

Please feel free to contact us.